Privacy Policy

Effective Date: November 1st, 2024

At Lustrué Luxe, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect personal data to provide and improve our services. The types of information we collect include:

1.1. Personal Identification Information

• Name: Collected during the checkout process or newsletter sign-up.

• Email address: Used to send order confirmations, newsletters, and promotional content.

• Phone number: Used for customer support or shipping-related communication.

• Mailing address: Necessary for shipping orders.

1.2. Payment Information

We collect payment information such as credit/debit card details through secure payment gateways. We do not store this information directly, and all payments are processed through trusted third-party providers.

1.3. Automatically Collected Information

When you visit our website, we may collect technical information, such as:

• IP address

• Browser type and version

• Operating system

• Browsing behavior on our website

1.4. Cookies

We use cookies to improve your user experience and track site performance. For more information, please review our Cookie Policy.

2. How We Use Your Information

We use your data for various purposes, including:

• Processing Orders: To fulfill and ship your orders.

• Customer Service: To respond to inquiries or resolve issues.

• Marketing: To send newsletters, promotions, and updates (only with your consent).

• Improving Website Experience: To monitor user activity and improve site functionality.

• Compliance with Legal Obligations: To adhere to applicable laws and regulations.

3. How We Share Your Information

We do not sell or trade your personal data. However, we may share your information with third parties in the following situations:

3.1. Service Providers

We work with trusted third-party companies to perform tasks such as:

• Payment processing

• Shipping and logistics

• Website analytics (e.g., Google Analytics) These providers only receive the data necessary to perform their respective tasks.

3.2. Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal processes (e.g., court orders or government regulations).

4. Data Security

We take the security of your data seriously. Our website uses SSL encryption to protect sensitive information like payment details. In addition, we implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, or loss.

5. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

5.1. Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in some circumstances.

5.2. Right to Rectification

If any information we hold is incorrect or incomplete, you have the right to request correction.

5.3. Right to Erasure

You have the right to request that we delete your personal data under certain conditions.

5.4. Right to Restrict Processing

You have the right to request restrictions on how we use your personal data.

5.5. Right to Data Portability

You can request that we transfer your data to another organization, or directly to you, in a structured, commonly used format.

5.6. Right to Object

You have the right to object to the processing of your personal data in certain cases, such as marketing communications.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.

6. How Long We Keep Your Information

We retain your personal data only as long as necessary for the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Once we no longer need your data, it will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any website you visit via links on our website.

8. Marketing Communications

If you have signed up for our newsletter, you may receive marketing emails about new products, offers, or updates. You can opt-out at any time by clicking the "unsubscribe" link in the email or contacting us directly.

9. Changes to This Privacy Policy

Lustrué Luxe reserves the right to update or change this Privacy Policy at any time. If we make significant changes, we will notify you via email or on our website. Please check this page periodically for updates. Continued use of our site after any changes indicates your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns regarding your privacy or this policy, feel free to contact us:

• Email: services@lustrue.com

• Phone: +447365588829